Important Information: Battery Service and Inspection
Please be aware that if your battery needs to be sent for inspection, you may be responsible for a repair and shipping fee of up to $150. This fee covers both the repair and the shipment of the product. These costs apply if the issue is a result of user error or misuse, and therefore not covered under our standard warranty.
Examples of issues caused by user error or misuse include:
* Dead battery: This can be a result of improper charging, not charging a fully drained battery, or loss of Bluetooth connection in the app.
* Physical damage: Examples include over-tightening the battery strap, loose connections causing the battery terminals to melt, or over-tightening the terminal bolts.
* Short cycle counts.
If the inspection determines the issue is due to a manufacturing defect, the standard warranty process will be followed, and you will not be charged.
Please Note: When selecting to warranty a battery on the form below, providing the Serial Number of the battery is key as not to delay the warranty process.
Where will you find the Battery Serial Number...
On the side of your battery, you will find these two stickers.
You can also find your Battery's Serial Number in the PHL App.
(See Pic Below)