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Technical Support

If you completely run your battery down to 0%, there is a chance that your BMS (Battery management system) will fall asleep. This issue is easily corrected. (note if  you are running a Run & Gun charger then there is nothing extra to be done as these chargers are designed to wake up the BMS automatically when the charge cycle starts.)

My battery will not take a charge and is showing 0% SOC (state of charge) on the app. 

  1. Remove the load from your battery pack by turning the perko switch to the off position.
  2. Connect charger and turn on.
  3. Connect jumper cables from a working 12v or 16v battery to your battery showing 0% for 2 seconds. Positive terminal to positive terminal, negative terminal to negative terminal. 
  4. Remove jumper cables
  5. Fully charge battery before next use

Alternate steps

  1. Remove the load from your battery pack by turning the perko switch to the off position. 
  2. Connect charger and turn on. 
  3. Connect portable battery jumper box to the dead battery and turn on for 2 seconds. 
  4. Remove battery jumper box
  5. Fully charge battery before next use

My charger is showing a green and red light.

  • Check PowerHouse Lithium app first, if it is showing 100% charged, this is normal.
  • This is indicative of an incomplete circuit if your battery is not showing 100% charge on the app.
  1. Watch the lights as you grab each side of the anderson connector with one hand. 
  2. Wiggle the anderson connector back and forth as you continue to watch these lights.
  3. Between your thumb and your index finger, wiggle the cord that is attached directly to the charger module.
  4. Check your circle eyelet connection at the battery to make sure they are secure. 
  • If one of these lights goes out during wiggling, you have a loose connection